Shipping & Returns

Where do you ship?

We currently ship our products across Canada and the U.S. We typically take 1-2 business days to fulfill orders as we are a small, family-run business and package each order ourselves!

How much is shipping?

We currently offer free shipping on all orders from Canada and the U.S.

For U.S. orders:

  • Orders under USD$800 ship duty and tax free
  • Orders over USD$800 may be subject to additional duties, taxes and fees. Any such fees will be your responsibility. Please consult your local agency for further information as we will not be responsible for any such fees or charges

What is your return policy?

We stand behind all of our products and want you to be completely happy with your purchase. We offer a 30-day return, meaning we will refund your purchase if you’re not in love with our products by then.

Our return policy is on the basis of goodwill and while we are happy for you to wash and try our products before returning, certain terms do still apply and we reserve the right to refuse a refund based on our evaluation and in any circumstance we see fit.

Please note: Any items marked as "sale" are considered final sale and cannot be exchanged or returned.

For example:

  • We do not accept returns that have substantial wear and tear or are damaged
  • Any gifts or promotional items sent with your order must also be returned unused, unwashed and in their original condition. To the extent they are used, we will deduct the cost of the same from your return 
  • Only one return request will be allowed per order
  • Only one order per customer / household will be covered under our 30-day return policy i.e. subsequent orders will not be eligible and will be evaluated in each instance
  • If you have ordered multiple pieces of the same product and/or multiple pieces from the same collection, only one used product may be eligible for a refund. The other items must be unused and in their original condition to be eligible for a refund 

All original packaging, tags etc must be returned along with the product(s). 

Products must be returned unused / unwashed and with the original packaging, to be eligible for a refund.

We will refund you in the original method of payment once returned items are received. We cannot guarantee that we will receive your returned item, so please consider purchasing a tracking service or insurance for your return.

We charge a $10 processing fee for all returns, which will be deducted from the amount refunded to you. 

U.S. orders may be subject to duties, taxes and additional fees. If applicable, any such charges would be at your expense. Please consult your local agency for further information. We will not be responsible for any such fees or charges associated with your return and if applicable, they will be deducted from the amount refunded to you. 

If you receive products that are defective or damaged (or if there are any other errors with your order), you must notify us within 5 days of your order delivery. Your products must be returned to us unused and unwashed to be eligible for a refund. As soon as your return is shipped back to us, we will have a replacement sent out to you.

If we send you a shipping label, your return must be shipped back to us within 14 days of your receipt of the label.

In order to initiate a return, please email us at hello@wagbone.co.

If you would like to cancel your order, please email us at hello@wagbone.co immediately. Once your order has shipped we cannot cancel it and you will be subject to our return policies mentioned above. For all orders made through our website, we are charged a fee to process your payment. This fee cannot be recovered by us in the event you cancel your order, so we reserve the right to deduct a nominal fee from your refund depending on the amount of your order.